Terms and Conditions
Terms and Conditions for purchasing products from the Moon Of Desire website & General Use of the Moon Of Desire Website
We would like to thank you immensely for purchasing your beautiful slow- fashion goods from Moon Of Desire and we value your patronage and support.
We take great care and pleasure in handmaking these unique pieces using the highest quality materials and construction methods for you. We delicately package and deliver our goods to you so that they arrive in perfect pristine condition. Due to the nature of these slow-fashion and unique pieces, we are unable to accept returns on these items. We do not offer returns or refunds on customised goods.
We would like to make your purchasing experience with Moon of Desire as easy and smooth as possible. Due to the nature of the goods, if from time-to-time small mistakes may be made on our part of the customers, we would like to help amend these as quickly as possible.
If you need any assistance or guidance in purchasing goods from Moon of Desire, please contact info@moonofdesire.com or use our Contact Us form on the website.
Custom Purchasing Policy
The custom order procedure involves the customer guided through the process, detailing the requirements of the custom order and providing details and measurements required accordingly. Please make all custom order enquiries through our email info@moonofdesire.com. If your custom order is deemed possible by us, this will be confirmed via email communication. Once your details have been confirmed and payment amount has been agreed upon, an invoice for payment will be sent to you. You will be directed to pay via PayPal and or Afterpay if available.
Unless we have notified you that we do not accept your order or you have canceled your order following the cancellation section of the website, our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the goods ordered by you.
The goods such as capes are handmade and therefore may take up to 2-4 weeks to complete. The timeline of custom goods will be advised upon agreement of design, materials and estimated price quote.
Payment
Payment is made immediately through the website shop or after receiving the invoice by email. After receiving payment, we will deliver the goods. Work will not begin on your order until payment has cleared. If no payment has been received within 14 days for custom orders (without prior arrangement) your order will be cancelled.
Delivery & Shipping Costs
Each piece is handmade to the highest quality of Moon Of Desire standards. Therefore completion takes up to 4-6 weeks from ordering (with the exception of custom pieces of which completion time will be advised on an order by order basis). If we are unable to fulfil your order following our order acknowledgment, we will contact you by email advising you of this. Your pieces will be shipped by a local carrier such as Australia Post or if appropriate for overseas customers - international parcel delivery service. Shipping overseas may incur import taxes (these are the client’s responsibility). Any claims for loss or damage to the shipment are the client’s responsibility.
Shipping Costs:
Local shipping in Australia - Australia Post Express $14.50/ Standard Shipping Australia Post $11.20 or as per the listing
International Shipping - If you are not on the shipping list - please contact us on the form and quote will be provided accordingly - approximately $33 Auspost International Standard as per the listing
Acceptance of goods
Upon receipt, you must inspect the goods. You will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or you return the goods via our returns policy. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected. If you have not received the entire order as detailed in the order confirmation email sent to you when an order is received, please email info@moonofdesire.com
If you are not satisfied with anything after receiving the goods you have up to a week after receiving to contact Moon Of Desire. Send an email to info@moonofdesire.com with as many details and photos as possible. You will be contacted as soon as possible about the situation.
OVERVIEW
This website is operated by Moon Of Desire. Throughout the site, the terms “we”, “us” and “our” refer to Moon Of Desire. Moon Of Desire offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Squarespace. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
PRODUCTS OR SERVICES (if applicable)
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
The goods may vary slightly from the website due to pattern enhancements and their custom-made nature. We cannot confirm the price of a custom product until your order is accepted following our order acceptance policy.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
The products and services available on the site, and any samples are for personal use only. You may not sell or resell any of the products or services, or samples thereof, you purchase or otherwise receive from us. Please note that samples are subject to availability.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
INDEMNIFICATION
You agree to indemnify, defend and hold harmless Moon Of Desire and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Victoria, Australia.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Last updated May 2025